Last updated on 12th of December, 2024.
1. Introduction
Vaix Ltd., the Sportradar Group company, respects your privacy and is committed to protecting your personal data. This privacy notice (“Privacy Notice”) governs Vaix’s use of personal data collected by us. The definition of personal data may vary from country to country. To ensure the protection of your personal data, we define it as any information that may directly or indirectly identify you.
Your data protection rights include the ‘Right to Object to Processing’ to Vaix collecting and processing your personal data, so long as the right applies in the context of the purposes and legal ground for which we are collecting and processing your personal data. To exercise your ‘Right to Object to Processing’, please complete this form and we will normally revert back to you within one calendar month.
2. Who We Are and What We Do
Vaix is an international company that provides AI solutions for iGaming industry. Vaix is part of the Sportradar Group, which is made up of different legal entities. This Privacy Notice is issued on behalf of Vaix Ltd. (7 Savoy Court, London, WC2R 0EX) and includes information about the personal data processing performed by Vaix. For more information about processing of personal data by the Sportradar Group, please consult Sportradar Group’s privacy notice, available at: https://sportradar.com/privacy-notice/. In this Privacy Notice, “Vaix”, “our”, “we” or “us” refers to Vaix Ltd. Vaix is the controller of your personal data under this Privacy Notice with which you had, have, or will have a business relationship.
Please keep in mind that Vaix is an international company. Therefore, this Privacy Notice may be replaced or supplemented in order to fulfil local requirements, as well as to provide additional information on how we process your personal data through specific Vaix products, services, or applications.
3. Vaix User Types
Much of this Privacy Notice is divided into sections based on the way you may interact with Vaix. Please determine what user type you are. For each user type we have explained what information we collect and why, what cookies and other similar technologies we use, how we disclose your information, and your rights.
A. Visitors of our Website(s)
You are a Visitor of Our Websites when you visit and interact with our websites, webpages, interactive features, and blogs and their respective contents.
Please note that the definition of “children” is subject to local and national laws and may vary accordingly. As such, based on the information available to Vaix, we do not knowingly or intentionally collect and process children’s data when visiting our Websites. If you believe we have inadvertently collected children’s personal data, please see Section 16 (How to Contact Us) and reach out to us. We will then delete the personal data as soon as possible.
| What personal data we collect/you provide to us and Why | We want to understand what products and services on our Websites interest you in order to improve the products and services we offer and your experience when you are on our Websites. To do this, we collect the following information from you:
Depending on the circumstances, you may provide to us the following types of personal data:
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| What cookies and other similar technologies we use | Please see our Cookie Notice for a more detailed information about the cookies we may use and why when you visit our Websites. |
| How we may disclose information | We use trusted 3rd parties to help us understand the usage of our Website and provide analytical information. For more information about the analytic cookies we use for this purpose, please see our Cookie Notice.
Our Websites may contain links to other websites that we do not own or operate. We do not control, recommend, or endorse the content, products, services, privacy policies, or practices of these third-party websites. For more information about how we may disclose your personal data, please see Section 8 (How We Disclose Your Personal Data) of this Privacy Notice. |
| Your rights | For more information about your data protection rights, please see Section 10 (What Data Protection Rights You Have) of this Privacy Notice.
To exercise your data protection rights, please complete this form and we will normally revert back to you within one calendar month. |
| Lawful bases for processing | Vaix lawful basis for processing personal data of our Website Visitors may be consent, contract, legitimate interest or compliance with legal obligations, depending on the circumstances.
When we collect and process the personal data on the basis of “legitimate interest”, it is to (i) provide you with information about Vaix’s products and services that might be of interest to you, (ii) analyze the performance of our Websites and understand how you and our other users use them in order to improve their performance and your online experience; (iii) keep you informed about any changes or updates to our terms and conditions, privacy and cookie notices, or any other matter that may be relevant to you; and (vii) for fraud detection and prevention. Please note that Vaix only relies on the legitimate interests ground if the reason for processing your personal data is fair and lawful. Where we want to rely on legitimate interests as a legal basis for processing, we will carry out a balancing test between our legitimate interests and your privacy rights. |
B. Third-Party Users
You are a Third-Party User when you (i) interact with a website and/or application of one of our Partners or Clients where Vaix’s products and/or services and/or technology and solutions are installed and/or used, and (ii) when our Partners or Clients send you personalized recommendations for their products and/or services. Please note that in such cases, Vaix acts as data processor and our Partners and Clients are data controllers. Therefore, you should consult our Partners’ and Clients’ privacy notices for more information about their processing of your personal data, including the processing performed by Vaix on our Partners’ and Clients’ behalf.
Please note that the definition of “children” is subject to local and national laws and may vary accordingly. As such, based on the information available to Vaix, we do not knowingly or intentionally collect and process children’s data when visiting our Websites. If you believe we have inadvertently collected children’s personal data, please see Section 16 (How to Contact Us) and reach out to us. We will then delete the personal data as soon as possible.
| What personal data we collect/you provide to us and Why | The categories of personal data we process on behalf of our Partners and Clients depend on the products and/or services we provide to them.
In general, to recommend you relevant products and/or services of our Partners and Clients, we may process the following personal data:
In addition, we may process and/or combine your personal data with those of other users in order to create and use aggregated user statistics in aggregated and anonymized form for the purpose of development and/or improvement of our products and/or services. |
| What cookies and other similar technologies we use | Please see our Cookie Notice for a more detailed information about the cookies we may use and why when processing your personal data on behalf of our Partners and Clients. |
| How we may disclose information | Vaix does not disclose personal data processed on behalf of our Partners and Clients with any third parties, except to our trusted vendors acting as sub-processors or if requested by our Partners and Clients acting as data controllers or if legally required.
For more information about how we may disclose your personal data, please see Section 8 (How We Disclose Your Personal Data) of this Privacy Notice. |
| Your rights | For more information about your data protection rights, please see Section 10 (What Data Protection Rights You Have) of this Privacy Notice.
To exercise your data protection rights, please complete this form and we will normally revert back to you within one calendar month. |
| Lawful bases for processing | In relation to you as Third-Party User and the processing of your personal data on behalf of our Partners and Clients, Vaix is acting as the data processor and therefore the legal bases are determined by our Partner and Clients acting as data controllers. Our Partners and Clients may rely on your consent or on their legitimate interest to process your personal data or on a contract they have with you in order to comply with their obligations under such contract. For more information, please consult our Partners’ and Clients’ privacy notices. |
C. Business Partners
You are a Business Partner when you register (or e-mail with us and our Vaix employees) on behalf of the company you work for to use any of the Vaix products and/or services.
| What personal data we collect/you provide to us and Why | You may provide certain personal data (such as name and e-mail address) when you sign up for any of the Vaix products or services or otherwise communicate or interact with us.
We collect and process the personal data in order to perform our obligations under our contract with you as a Business Partner (or prospective Business Partner), including to:
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| What cookies and other similar technologies we use | Please see our Cookie Notice for a more detailed information about the cookies we may use and why when you visit our Websites. |
| How we may disclose information | We disclose certain Business Partner information to our vendors, contractors, or others who assist Vaix in delivering our products and services.
For more information about how we may disclose your personal data, please see Section 8 (How We Disclose Your Personal Data) of this Privacy Notice. |
| Your rights | For more information about your data protection rights, please see Section 10 (What Data Protection Rights You Have) of this Privacy Notice.
To exercise your data protection rights, please complete this form and we will normally revert back to you within one calendar month. |
| Lawful bases for processing | Vaix lawful basis for processing personal data of our Business Partners may be consent, contract, or legitimate interest, depending on the circumstances. When we collect and process the personal data on the basis of “legitimate interest”, it is to provide you with information about Vaix’s products and services that might be of interest to you.
Please note that Vaix only relies on the legitimate interests ground if the reason for processing your personal data is fair and lawful. Where we want to rely on legitimate interests as a legal basis for processing, we will carry out a balancing test between our legitimate interests and your privacy rights. |
4. Sensitive Personal Data or Criminal Offence Data
The definition of sensitive personal data varies from country to country. Vaix considers sensitive personal data to be any information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs and trade union membership in addition to data concerning your health, genetic and biometric information and sex life or sexual orientation. Under US privacy state laws, financial data, citizenship and immigration status, precise geolocation, and other categories of data are also considered as sensitive personal information.
We will only process sensitive personal data where we are legally permitted to do so, and in relation to the specific purposes listed in this Privacy Notice. We may process sensitive personal data where it is necessary for reasons of substantial public interest. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving consent, or where you have already made the information public.
5. Links to Third Parties Websites
To the extent that our Websites contain links to other websites that we do not own or operate, we do not control, recommend, or endorse the content, products, services, privacy policies, or practices of these third-party websites. We do not accept any responsibility or liability for such third-party websites.
6. How We Process Your Personal Data
Vaix processes your personal data at all times in accordance with the data protection principles.
| Lawfulness | When processing your personal data, we ensure that the processing is carried out in accordance with the applicable laws. |
| Transparency | When collecting your personal data, we strive to provide you with as much information as possible about the collection and processing of your personal data. |
| Purpose Limitation | Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with the original collection purpose. |
| Data minimization | We only collect and/or process personal data which is strictly necessary for our services which include processing of personal data. |
| Accuracy | We keep your personal data as accurate as possible and you may rectify your personal data at any time. |
| Storage Limitation | We do not retain your personal data for longer than it is necessary. See also Section 7 (How Long We Keep Your Personal Data) below. |
| Integrity and Confidentiality | We use appropriate security measures to ensure the protection of your personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage. |
7. How Long We Keep Your Personal Data
Vaix maintains robust data retention policies for the personal data we process. In instances where Vaix is a “data controller”, we delete all data after the purposes for which it has been collected are fulfilled (including for the purposes of satisfying any legal requirements).
In any event, the necessity to retain data is assessed by each business unit within Vaix (in liaison with our Data Protection Officer and dedicated Privacy Team) and takes into account the legal and business purposes relevant to the processing of that data and whether we can achieve those purposes through other means, the applicable legal requirements, the amount, nature, and sensitivity of the personal data, and the potential risk of harm from unauthorised use or accidental disclosure of your personal data.
8. How We Disclose Your Personal Data
In addition to the description of how we may disclose your personal data for each user type (please see the How we may disclose information section for your user type), we may also disclose personal data as follows:
- within the family of companies controlled by Sportradar Group for internal reasons, primarily for business and operational purposes, as well as to their subcontractors or other trusted third parties
- if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data will likely be among the assets transferred
- when legally required to do so (e.g. to cooperate with law enforcement investigations or other legal proceedings)
In addition, we combine your personal data with those of other users in order to provide aggregate user statistics to third parties in aggregated and anonymized form.
9. International Data Transfers
If your personal data is collected within the EEA or United Kingdom and Switzerland and transferred to countries outside the EEA or United Kingdom and Switzerland in which applicable laws do not offer the same level of data protection, we ensure similar protection and put in place, for example, one of these safeguards:
- we will transfer your personal data to countries that have been found by the EEA or the United Kingdom to provide an adequate level of protection for personal data
- we will also use standard contractual clauses approved by the EEA and/or United Kingdom, together with any supplementary measures required, with our partners and suppliers that are based in countries outside the EEA or United Kingdom and Switzerland and take measures to ensure that our partners and suppliers provide an adequate level of data protection. These standard contractual clauses grant your personal data the same protection it has in the EEA, United Kingdom and Switzerland (as appropriate).
Should you require further information regarding the relevant data transfer safeguards that we have implemented, then please reach out to us as provided under Section 16 (How to Contact Us).
10. What Data Protection Rights You Have
You have the following data protection rights:
| Right to Access / Know | You have the right to obtain from us a confirmation as to whether we process your personal data. Should we process your personal data, you have the right to request access to your personal data and to obtain further information regarding the processing of your personal data. |
| Right to Rectification / Correction | You have the right to have your personal data rectified in the event that it is inaccurate. You can also rectify some of your personal data by reviewing and changing the personal data from your account settings. |
| Right to Erasure / Deletion | Under certain circumstances, you have the right to request that we delete your personal data. |
| Right to Restriction of Processing | Under certain circumstances, you have the right to restrict the processing of your personal data. |
| Right to Object to Processing (Right to Opt-Out) | Under certain circumstances, you have the right to object to the processing of your personal data. You can exercise your right, by completing this form. |
| Right to Data Portability | You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to have your personal data transferred to another controller, where technically feasible and insofar as the processing of your personal data is based on your consent or is necessary for the performance of a contract between us. |
| Right not to be Subject to a Decision Based Solely on Automated Processing, Including Profiling | You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. |
| Right to Complain To a Supervisory Authority | Should you believe that we have violated any applicable data protection laws when processing your personal data, you have the right to file a complaint with the responsible Data Protection Authority. |
| Right to Withdraw Consent | You may withdraw your consent to the processing of your personal data insofar as the processing is based on your consent. This does not apply if the processing of your personal data is required for the performance of a contract between us or if the processing is based on our legitimate interests. |
You, or your authorized agent, can exercise your rights by submitting this form.
We reserve the right to refuse to give effect to a request to exercise any of the above data protection rights if we are unable to ascertain your identity.
The details of the lead Data Protection Authority that Vaix is registered with are as follows:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
11. Security of Your Personal Data
Vaix has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk involved in order to protect your personal data against a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your personal data transmitted, stored, or otherwise processed.
Our employees are required to keep personal data confidential. We will only transfer your personal data to third parties as described in Section 9 (International Data Transfers) of this Privacy Notice.
12. Non-Discrimination
We will not discriminate against you for exercising any of your rights. We will not:
- deny you goods or services
- charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
- provide you a different level or quality of goods or service
- suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
13. United States Consumers
In addition to the rights outlined in Section 10 of this Privacy Notice, U.S. consumers (“Consumer”) have certain rights regarding their personal information.
Do Not Sell or Share My Personal Information
Based on your state of residence, you may have the right to opt out of the sale or sharing of your personal information. If you wish to opt out of the sale or sharing of your personal information, please complete this form to facilitate your request to opt out of sale/sharing. We will use the information you provide to handle your inquiry and keep a record of both your request and our corresponding response.
Appealing decisions regarding your personal information
Depending on your state of residence, you may have the right to appeal our decision about your request regarding your personal information. To exercise your right to appeal a decision, please send your request to privacy@sportradar.com or complete this form.
14. “Do Not Track” disclosure
Some browsers transmit Do Not Track (DNT) signals to websites. Vaix does not currently alter, change, or respond to DNT requests or signals from these browsers. We will continue to monitor industry activity in this area and reassess our DNT practices as necessary. In the meantime, you can use the range of other tools we provide to control data collection and use.
15. How This Privacy Notice May Change
This Privacy Notice was published on 25th May 2018.
Please note that this Privacy Notice shall be updated at least once every 12 months. We will place a prominent notice that will be visible on our Websites (e.g., www.vaix.ai). You should check back here periodically to see if the Privacy Notice has been updated. We will always show the date of the latest modification of the Privacy Notice at the top of the page so you can tell when it was last revised.
16. How to Contact Us
Should you have any questions regarding the processing of your personal data or should you wish to exercise your rights under this Privacy Notice, please submit your request via this form or contact our Data Protection Officer by using the contact details provided below:
Mr. Marek Kovac
7 Savoy Court,
London,
WC2R 0EX,
United Kingdom
Email: privacy@sportradar.com
[APPLICABLE ONLY IF YOU ARE A RESIDENT OF THE STATE OF CALIFORNIA (CALIFORNIA CONSUMER)]
In addition to the methods available above for exercising any of your rights, please note that you can submit a verifiable request also by calling us at 1 888 297 1323 (toll-free).
