Learn, React, Adapt – In Realtime
View customers’ reactions across all communication channel in real-time, enabling you to gain business insights quickly in order to reduce customer friction.
Chat Host/CS Management
Expertly evaluate your Chat Host interactions across all KPIs and track User Sentiment, Chat Host Quality, Technical Issues, Customer Escalations, and more.
Receive Real-time or Daily alerts directly to your Responsible Gaming team when players’ chat messages may signal problem gambling behaviour.
Promote Brand loyalty
We can aggregate all Customer data across communications channels and customer transactions, giving you a full 360⁰ view of the customer. This information can be used across the company enabling you to create deeply-personalised customer interactions from your chat hosts, customer support agents or marketing teams.