Learn, React, Adapt – In Realtime
View customer’s reactions to the business in real-time, across all communication channels, allowing you to gain insights quickly and manage customers effectively.
Correlate Customer Interactions with Business KPIs
View your KPIs in correlation to User Sentiment, Chat Host Quality, Technical Issues, Customer Escalations, and more.
Chat Host/CS Management
View and monitor quality and quantity of your staff’s chat interactions to improve staff efficiency & customer satisfaction.
Promote Brand loyalty
We aggregate all Customer data across communications channels and customer transactions, giving you a full 360⁰ view of the customer. This information can be used across the company enabling you to create deeply-personalised customer interactions with your chat hosts, customer support agents and marketing teams.
The software is fully customizable to suit the individual needs of your business.
- Churn Predictions
- Customer escalation
- Decreasing sentiment
- Technical Issues
- Much more