Vaix is now part of the Sportradar family

Last updated on December 20, 2023.

1 Introduction

Vaix Ltd., part of the Sportradar Group, respects your privacy and is committed to protecting your personal data. This privacy notice (“Privacy Notice”) governs the Vaix’s use of personal data collected by us. The definition of personal data may vary from country to country. To ensure the protection of your personal data, we define it as any information that may directly or indirectly identify you.

Your data protection rights include the ‘Right to Object’ to Vaix collecting and processing your personal data, so long as the right applies in the context of the purposes and legal ground for which we are collecting and processing your personal data. To exercise your ‘Right to Object to Processing’, please complete this form and we will normally revert back to you within one calendar month.

2. Who We Are and What We Do

Vaix is part of the Sportradar Group, which is made up of different legal entities. This Privacy Notice is issued on behalf of Vaix Ltd. (7 Savoy Court, London, WC2R 0EX) and includes information about the personal data processing performed by Vaix. In this Privacy Notice, “Vaix”, “our”, “we” or “us” refers to Vaix Ltd. Vaix is the controller of your personal data under this Privacy Notice with which you had, have, or will have a business relationship. For more information about processing of personal data by Sportradar Group, please consult Sportradar Group’s privacy notice, available at: https://sportradar.com/privacy-notice/.

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Vaix is an international company that provides AI solutions for iGaming. Please keep in mind that Vaix is an international company. Therefore, this Privacy Notice may be replaced or supplemented in order to fulfil local requirements, as well as to provide additional information on how we process your personal data through specific Vaix products, services, or applications.

3. Vaix User Types

Much of this Privacy Notice is divided into sections based on the way you may interact with Vaix. Please determine what user type you are. For each user type we have explained what information we collect and why, what cookies and other similar technologies we use, how we disclose your information, and your rights.

Visitors of our Websites

You are a Visitor of Our Websites when you visit and interact with our websites, webpages, interactive features, and blogs and their respective contents.

Please note that the definition of “children” is subject to local and national laws and may vary accordingly. As such, based on the information available to Vaix, we do not knowingly or intentionally collect and process children’s data when visiting our Websites. If you believe we have inadvertently collected children’s personal data, please see Section 16 (How to Contact Us) and reach out to us. We will then delete the personal data as soon as possible.

a. What personal data we collect/you provide to us and Why

We want to understand what services on our Websites interest you in order to improve the services we offer and your experience when you are on our Websites. To do this, we collect the following information from you:

  • the internet protocol (IP) address of the device you are using
  • cookie ID and other online user identifier(s)
  • information on how you use our Websites (e.g., the web pages visited by you on our Websites) and how you interact with our interactive features and respective contents
  • your device type (e.g., iPhone), your browser type (e.g., Chrome), your operating system (e.g., iOS), your screen resolution
  • date and time of access of our Websites and/or Apps

Depending on the circumstances, you may provide to us the following types of personal data:

  • your contact information (e.g., name(s), address, e-mail address, phone number)
  • personal information (e.g., age, date of birth, gender)
  • payment information
  • account log-in information (e.g., username, security question)

b. What cookies and other similar technologies we use

Please see our   under “Visitors of Our Websites” for a detailed list of the cookies (and their corresponding retention periods) we use when you visit our Websites.

c. How we may disclose information

For more information, please see also Section 8 (How We Disclose Your Personal Data) of this Privacy Notice.

d. Your rights

Please see Section 10 (What Data Protection Rights You Have) of this Privacy Notice.

e. Lawful Bases for Processing

The processing of your personal data may be based on the following grounds:

  • Your consent
    We process personal data based on your consent where this is explicitly stated at the moment of collection – for example, where you have provided your consent for the use of advertising cookies to show advertisements. Please note that you may withdraw your consent at any time.
  • Contract
    Please note that the processing of your personal data is necessary for a contract we have with you and in order to perform our obligations under such contract.
  • Compliance with legal obligations
    To comply with legal obligations as well as to establish, exercise, or defend ourselves from legal claims.
  • Our legitimate interests
    We rely on the legitimate interest ground when we process your personal data for the purposes of (i) analyzing the performance of our Websites and Apps and understanding how you and our other users use them in order to improve their performance and your online experience; (ii) keeping you informed about any changes or updates to our terms and conditions, privacy and cookie notices, or any other matter that may be relevant to you; and (iii) fraud detection and prevention.

Please note that Vaix only relies on the legitimate interests ground if the reason for processing your personal data is fair and lawful. Where we want to rely on legitimate interests as a legal basis for processing, we will carry out a balancing test between our legitimate interests and your privacy rights.

The legal grounds for processing your personal data vary according to the circumstances and context for the collection. We do not process your personal data without a legal justification.

Third-Party Users

You are a Third-Party User when you interact with a website or application of one of our partners where Vaix’s products are used. Please note that in such cases, Vaix acts as data processor and our partners are data controllers. Therefore you should consult our partners’ privacy notices for more information about the processing of the personal data as it is performed by Vaix on our partners’ behalf.

Please note that the definition of “children” is subject to local and national laws and may vary accordingly. As such, based on the information available to Vaix, we do not knowingly or intentionally collect and process children’s data when visiting our Websites and/or Apps. If you believe we have inadvertently collected children’s personal data, please see Section 16 (How to Contact Us) and reach out to us. We will then delete the personal data as soon as possible.

  1. What personal data we collect and Why

As part of Vaix products, we may process the following types of personal data:

  1. User ID,
  2. Location ID,
  3. Device ID,
  4. Language,
  5. Transaction information,
  6. Bonus information,
  7. Wager information,
  8. Analytics data (clicks, visits, etc.),
  9. Date of birth,
  10. Country,
  11. City,
  12. Gender,
  13. Other information provided when interacting with our products.

 

  1. How we may disclose information

Vaix does not disclose this personal data with any third parties, except to our trusted partners acting as sub-processors or if requested by our partners and clients acting as data controllers.

Recipients of Personal Data (Controllers)

For more information, please see also Section 8 (How We Disclose Your Personal Data) of this Privacy Notice.

  1. Your rights

For more information, please see also Section 10 (What Data Protection Rights You Have) of this Privacy Notice.

  1. Lawful Basis for Processing

Vaix is in relation to Third-Party User’s personal data acting as data processor for our partners and clients, therefore the legal basis is determined by our partners and clients acting as data controllers. For more information, please consult the respective Partner Site’s privacy notice.

 

Business Partners

You are a Business Partner when you register (or e-mail with us and our Vaix employees) on behalf of the company you work for to use any of the Vaix products or services.

  1. What information we collect and why

You may provide certain personal data (such as name and e-mail address) when you sign up for any of the Vaix products or services or otherwise communicate or interact with us. We collect and process the personal data in order to perform our obligations under our agreement with you as a Business Partner (or prospective Business Partner), including to:

  • respond to your questions and requests
  • provide you with access to certain functions and features of our services and products
  • verify your identity
  • communicate with you about your account and our services and products
  1. What cookies and other similar technologies we use

Please see our  under “Visitors of Our Websites” for a detailed list of the cookies (and their corresponding retention periods) we use when you visit our Websites.

  1. How we may disclose information

We disclose certain Business Partner information to vendors, contractors, or others who assist Vaix in delivering the services (e.g., for the purposes of credit card processing).

For more information, please see also Section 8 (How We Disclose Your Personal Data) of this Privacy Notice.

  1. Your rights

For more information, please see Section 10 (What Data Protection Rights You Have) of this Privacy Notice.

If you are receiving Vaix e-mails, you may unsubscribe (opt-out) using a link in the e-mail. Note unsubscribing shall not opt you out of notifications critical to providing the Vaix products and services (e.g., e-mail invoices).

  1. Lawful Basis for Processing

Vaix’s lawful basis for processing personal data of Business Partners may be consentcontract, or legitimate interest, depending on the circumstances. When we collect and process the personal data on the basis of “legitimate interest”, it is to provide you with information about Vaix’s products and services that might be of interest to you.

  1. Sensitive Personal Data or Criminal Offence Data

The definition of sensitive personal data varies from country to country. Vaix considers sensitive personal data to be any information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs and trade union membership in addition to data concerning your health, genetic and biometric information and sex life or sexual orientation.

We will only process sensitive personal data where we are legally permitted to do so, and in relation to the specific purposes listed in this Privacy Notice. We may process sensitive personal data where it is necessary for reasons of substantial public interest. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving consent, or where you have already made the information public.

  1. Links to Third Parties Websites

Our Websites contain links to other websites that we do not own or operate. We do not control, recommend, or endorse the content, products, services, privacy policies, or practices of these third-party websites. We do not accept any responsibility or liability for such third-party websites.

  1. How We Process Your Personal Data

Vaix processes your personal data at all times in accordance with the data protection principles.

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  • Lawfulness

When processing your personal data, we ensure that the processing is carried out in accordance with the applicable laws.

  • Transparency

When collecting your personal data, we strive to provide you with as much information as possible about the collection and processing of your personal data.

  • Purpose Limitation

Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with the original collection purpose.

  • Data minimization

We only collect and/or process personal data which is strictly necessary for our services which include processing of personal data.

  • Accuracy

We keep your personal data as accurate as possible and you may rectify your personal data at any time

  • Storage Limitation

We do not retain your personal data for longer than it is necessary. See also Section 7 (How Long We Keep Your Personal Data) below.

  • Integrity and Confidentiality

We use appropriate security measures to ensure the protection of your personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

  1. How Long We Keep Your Personal Data

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The retention period for each of the cookies Vaix uses (whether its own or on our behalf by third parties) is stated on our

Vaix maintains robust data retention policies for the personal data we process. In instances where Vaix is a “data controller”, we delete all data after the purposes for which it has been collected are fulfilled (including for the purposes of satisfying any legal requirements).

In any event, the necessity to retain data is assessed by each business unit within Vaix (in liaison with our dedicated Privacy Team) and takes into account the legal and business purposes relevant to the processing of that data and whether we can achieve those purposes through other means, the applicable legal requirements, the amount, nature, and sensitivity of the personal data, and the potential risk of harm from unauthorised use or accidental disclosure of your personal data.

  1. How We Disclose Your Personal Data

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In addition to the description of how we may disclose your personal data for each user type (please see the How we may disclose information section for your user type), we may also disclose personal data as follows:

  • within the Sportradar Group’s family of companies for internal reasons, primarily for business and operational purposes, as well as to their subcontractors or other trusted third parties
  • if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data will likely be among the assets transferred
  • when legally required to do so (e.g., to cooperate with law enforcement investigations or other legal proceedings)

In addition, we combine your personal data with those of other users in order to provide aggregate user statistics to third parties in aggregated and anonymized form.

  1. International Data Transfers

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If your personal data is collected within the EEA or United Kingdom and Switzerland and transferred to countries outside the EEA or United Kingdom and Switzerland in which applicable laws do not offer the same level of data protection, we ensure similar protection and put in place, for example, one of these safeguards:

  • we will transfer your personal data to countries that have been found by the EEA or the United Kingdom to provide an adequate level of protection for personal data
  • we will also use standard contractual clauses approved by the EEA and/or United Kingdom, together with any supplementary measures required, with our partners and suppliers that are based in countries outside the EEA or United Kingdom and Switzerland and take measures to ensure that our partners and suppliers provide an adequate level of data protection. These standard contractual clauses grant your personal data the same protection it has in the EEA, United Kingdom and Switzerland  (as appropriate).

Should you require further information regarding the relevant data transfer safeguards that we have implemented, then please reach out to us as provided under Section 16 (How to Contact Us).

  1. What Data Protection Rights You Have

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You have the following data protection rights:

  • Right to Access / Know

You have the right to obtain from us a confirmation as to whether we process your personal data. Should we process your personal data, you have the right to request access to your personal data and to obtain further information regarding the processing of your personal data.

  • Right to Rectification / Correction

You have the right to have your personal data rectified in the event that it is inaccurate. You can also rectify some of your personal data by reviewing and changing the personal data from your account settings.

  • Right to Erasure / Deletion

Under certain circumstances, you have the right to request that we delete your personal data.

  • Right to Restriction of Processing

Under certain circumstances, you have the right to restrict the processing of your personal data.

  • Right to Object to Processing (Right to Opt Out)

Under certain circumstances, you have the right to object to the processing of your personal data. You can exercise your right, by completing this form.

  • Right to Data Portability

You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to have your personal data transferred to another controller, where technically feasible and insofar as the processing of your personal data is based on your consent or is necessary for the performance of a contract between us.

  • Right not to be Subject to a Decision Based Solely on Automated Processing, Including Profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

  • Right to Complain To a Supervisory Authority

Should you believe that we have violated any applicable data protection laws when processing your personal data, you have the right to file a complaint with the responsible Data Protection Authority.

  • Right to Withdraw Consent

You may withdraw your consent to the processing of your personal data insofar as the processing is based on your consent. This does not apply if the processing of your personal data is required for the performance of a contract between us or if the processing is based on our legitimate interests.

You, or your authorized agent, can exercise your rights by submitting this form.

We reserve the right to refuse to give effect to a request to exercise any of the above data protection rights if we are unable to ascertain your identity.

The details of the lead Data Protection Authority that Vaix is registered with are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

  1. Security of Your Personal Data

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Vaix has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk involved in order to protect your personal data against a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your personal data transmitted, stored, or otherwise processed.

Our employees are required to keep personal data confidential. We will only transfer your personal data to third parties as described in Section 9 (International Data Transfers) of this Privacy Notice.

  1. Non-Discrimination

We will not discriminate against you for exercising any of your rights. We will not:

  • deny you goods or services
  • charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
  • provide you a different level or quality of goods or service
  • suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
  1. Do Not Sell or Share My Personal Information

[APPLICABLE ONLY IF YOU ARE A RESIDENT OF THE STATE OF CALIFORNIA (CALIFORNIA CONSUMER)]

The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives residents of the US State of California (California consumers) the right to prevent businesses from selling or sharing their personal information. If you would like to opt out of any sale or sharing of your personal information, please click on the link ‘Do Not Sell or Share Personal Information’ in the footer of our Website to record your preference.

  1. “Do Not Track” disclosure

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Some browsers transmit Do Not Track (DNT) signals to websites. Vaix does not currently alter, change, or respond to DNT requests or signals from these browsers. We will continue to monitor industry activity in this area and reassess our DNT practices as necessary. In the meantime, you can use the range of other tools we provide to control data collection and use.

  1. How This Privacy Notice May Change

This Privacy Notice was published on 25th May 2018.

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Please note that this Privacy Notice shall be updated at least once every 12 months. We will place a prominent notice that will be visible on our Websites and/or Apps (e.g., www.vaix.ai). You should check back here periodically to see if the Privacy Notice has been updated. We will always show the date of the latest modification of the Privacy Notice at the top of the page so you can tell when it was last revised.

  1. How to Contact Us

Should you have any questions regarding the processing of your personal data or should you wish to exercise your rights under this Privacy Notice, please submit your request via this form or contact our Data Protection Officer by using the contact details provided below:

Mr. Jay Kanabar
7 Savoy Court, London, WC2R 0EX, United Kingdom
Email: datasecurity@vaix.ai

[APPLICABLE ONLY IF YOU ARE A RESIDENT OF THE STATE OF CALIFORNIA (CALIFORNIA CONSUMER)]

In addition to the methods available above for exercising any of your rights, please note that you can submit a verifiable request also by calling us at 1 888 297 1323 (toll-free).